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At Hornbill Industries, we take great pride in the quality of our handcrafted furniture and want you to feel confident in every purchase. If something isn’t right, we’re here to make it right. Below you’ll find everything you need to know about our return, refund, and claims process.

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Returns

We gladly accept returns within 30 days of delivery. To be eligible:
• Items must be unused, in original condition, and in the original packaging
• A proof of purchase (e.g. order number or receipt) is required
• Returns must be approved by our support team before sending back

To initiate a return, please contact us at myhornbill@hornbillindustries.ca with your order number and reason for return.

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Return Shipping
• Customers are responsible for return shipping costs, unless the item arrived damaged or defective
• We recommend using a trackable shipping service for your protection
• Original shipping costs (if any) are non-refundable

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Refunds

Once your returned item is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved:
• Refunds will be processed to your original method of payment
• It may take 5–10 business days for the refund to reflect on your statement, depending on your bank

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Exchanges

We do not offer direct exchanges. If you’d like a different item, please return the original and place a new order.

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Non-Refundable Items

The following items are final sale and not eligible for return or refund:
• Custom or personalized products
• Clearance and final sale items
• Gift cards

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Damaged or Defective Items

We carefully inspect all items before shipping, but if your order arrives damaged:
1. Contact us at myhornbill@hornbillindustries.ca within 48 hours of delivery
2. Include your order number, photos of the item and packaging, and a brief description of the issue
3. Our team will assess the claim and offer a replacement, repair, or refund at no additional cost

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Order Cancellations

Orders may be canceled within 24 hours of placement for a full refund. After that, we cannot guarantee cancellation as processing may have already begun.

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Still have questions?
Reach out to us anytime at myhornbill@hornbillindustries.ca — we’re here to help!