Welcome to our FAQ page!
Where is Hornbill Industries based?
We’re proudly based in Kamloops, British Columbia, and operate Canada-wide.
What kind of wood do you use?
All of our furniture is made using 100% handcrafted teak wood, known for its strength, durability, and rich natural finish.
Are your products really handmade?
Yes! Every item in our collection is completely handcrafted by skilled artisans to ensure unique design, quality, and attention to detail.
Do you ship across Canada?
Absolutely. We offer free shipping Canada-wide on all orders.
How long does delivery take?
Delivery timelines vary depending on your location and the product, but most orders arrive within 7–14 business days. We’ll keep you updated every step of the way.
Do you offer custom furniture?
Yes, we do! If you’re looking for a custom size or design, please contact us at myhornbill@hornbillindustries.ca with your ideas, and we’ll work with you to make it happen.
What is your return policy?
We want you to love your purchase. If you’re not satisfied, you can return the item within 30 days of delivery. Please refer to our Return Policy page for full details.
How do I care for teak wood furniture?
Teak is naturally durable and resistant to pests and moisture. To keep it looking its best, wipe with a dry or slightly damp cloth, and avoid harsh chemicals. Occasional oiling can help maintain its warm tone.
Do you offer a trade or designer program?
Yes! We offer exclusive benefits for industry professionals. Visit our Trade Program page for more details or email us at myhornbill@hornbillindustries.ca
How does Hornbill Industries support artisans across the world?
Hornbill Industries is committed to empowering artisans globally by partnering with skilled craftspeople from diverse cultural and geographic backgrounds. We ensure fair trade practices by offering ethical wages, stable employment, and respectful collaboration. Through sustainable sourcing, training programs, and investment in artisan communities, we help preserve traditional techniques while fostering innovation. Every handcrafted product we offer is a testament to the global heritage of craftsmanship and a step toward a more inclusive, artisan-led future.
How can I contact you?
You can reach us anytime at myhornbill@hornbillindustries.ca or through our Contact Us page. We’re here to help!