To make your shopping experience wonderful , there is no shipping fee for our pieces, within Canada it’s free.
We are currently not accepting international orders, our products are exclusively available in Canada.
Since our furniture pieces are part of a limited collection, the time it takes for the pieces delivered depends on what type it is. For the in-stock items, the items will be shipped for the next business day. For items that are not readily available, it would take approximately 7-12 weeks to arrive. If there are any pieces that have caught your attention, there is also an option to pre-order any item from our curated collection.

We understand if you are not fully satisfied with your purchase, thus we are here to make it easier with our website’s contact form. Our team will guide you through the return process. Please note the following prerequisites:

-Any items that are being returned must be in its original packing and mint- like condition ( no scratches, stains, or modifications.)
- You'll need to arrange and cover the cost of return shipping.
- Returns must arrive at our warehouse within 30 days of delivery.

We also offer Assisted Return, wherein a carrier collects the order. In this case, the standard shipping fee will be deducted from your refund, and additional fees may apply for extra services.

In the case of custom orders and final sale products, these items are not eligible for returns and refunds. If you would like to know more, kindly contact our team.

It’s with utmost care we craft our products, but in case there is any damage in the product we are more than happy to rectify the issue. Here are few steps that can be taken:

- Inspect your item upon delivery and note any damage on the carrier's delivery record.
- If the item is structurally damaged and unusable, refuse delivery. Otherwise, accept delivery and photograph the damage.
- Report damages to us within three calendar days of delivery through our website's contact form, attaching clear photos.
- We'll send a replacement via standard shipping.

Perhaps a change of mind, we understand. We have a cancellation policy just in case you have a second thought. We request you to cancel the order before shipment, this will ensure a full refund with the exception of custom orders. You can cancel orders after shipment as well but it has to be noted that the outbound and return shipping costs will be deducted from your refund.


Your refunds will be issued through the original payment method. Just in case this method is unavailable we are more than happy to issue a Hornbill gift card.

- Refunds will be issued through the original payment method.
- If the original payment method is unavailable, a Hornbill gift card will be issued.
- Refunds may take up to 5 business days to process.

It is important to note, it’s your sole responsibility for ensuring the safe returns of our items and shipping costs. If you would like to claim a warranty, please contact the Hornbill team.

Here to make everything very easy, since our products are 100% handcrafted. You would not have to worry about installation and assembly because all of our products are pre-assembled and ready to use. A hassle free experience!

When we started this brand one of core values was to ensure responsible sourcing. Hornbill sources from the government authorized teak plantation and uses the finest teak from Asian rain and tropical forests. Certification is not in our cards yet, as we are a start up, but we are working towards it. Our quality can easily be seen from the nature of how the wood is harvested and processed in an environment friendly manner.
Hornbill ensures that the quality standards are met by our supplier before making a purchase. Also we guarantee, we do not encourage the exploitation of minors, look into gender equality and provide a safe and healthy working environment for everyone.